FAQ
Why is there an unused front-middle grommet on my JK SPIDERWEBSHADE?
This unused grommet on our JK SPIDERWEBSHADE Shade Tops is included as a convenience to JK owners. In 2009, Jeep shifted the placement of the front-middle footmans loop to the left roughly 1.5″. Our JK SPIDERWEBSHADE Shade Tops feature two front-middle footmans loop grommets so that the top can be installed on any JK – both pre-2009 and post-2009. If your JK is a 2007 or 2008 model, install your SPIDERWEBSHADE using the grommet directly in the front center of the top. If your JK is a 2009 or later model, install your SPIDERWEBSHADE using the grommet closer to the driver’s side.
What is your return policy?
If you aren’t satisfied with your purchase, we are able to process a return with a refund of the price of the SPIDERWEBSHADE. However, we will only be able to complete this if the product is returned within two weeks of its purchase and no damage has been done to the SPIDERWEBSHADE. Please do not hesitate to contact us at info@spiderwebshade with any questions about the return process.
Where can I find pictures of Jeeps with a SPIDERWEBSHADE installed?
To see more examples of how Jeeps look with a SPIDERWEBSHADE installed, please look at our page on Facebook. Our customers regularly share pictures of their SPIDERWEBSHADE configurations with us through our page and it is a great place to see all the different ways a SPIDERWEBSHADE can be set up and used.
Which top would best fit my Jeep?
Please see our SPIDERWEBSHADE Compatibility Chart in order to determine which product would work best with your Jeep.
Do I need to remove my SPIDERWEBSHADE in order to put my factory hardtop or soft-top back up again?
No. The SPIDERWEBSHADE is designed to be left on at all times. Once installed, it will not interfere with your Jeep’s factory tops and they can be put up on top of the SPIDERWEBSHADE.
I purchased a JK series SPIDERWEBSHADE with the additional grommets for the Freedom hard top. However, the hard top grommets do not seem to line up with the holes on my Jeep. How can I fix this?
If you are facing this problem or a similar problem there is a simple solution. In order to get the grommets to line up, just release pressure in the shade by unfastening some of the SpiderBalls in the front and rear of your Jeep. This should allow you to position the Shade so that the Freedom top bolts can be inserted through the SPIDERWEBSHADE grommets. Then simply refasten the SpiderBalls that were unhooked in order to keep the SPIDERWEBSHADE taut.
I have a special roll cage on my Jeep. Is it possible to have a custom SPIDERWEBSHADE made so that it will fit on my Jeep?
We are able to make custom orders to fit most Jeeps. In order to do this we will need either a Visqueen or cardboard template which outlines your Jeep’s dimensions. This template can be sent to us (along with any other necessary information) at:
SPIDERWEBSHADE 556 Florida Central Parkway Longwood Florida 32750, United StatesAll custom orders are double the price of the stock SPIDERWEBSHADE model that they most closely correspond to.
Can I order additional SpiderBalls after my purchase?
Absolutely. Additional SpiderBalls can be purchased inexpensively on our Products page here.
I have my SPIDERWEBSHADE and am ready to install, but which side is the front and which is the back?
Each SPIDERWEBSHADE model should be installed with the small patch reading SPIDERWEBSHADE.COM towards the rear of the Jeep.
Why aren’t there any installation instructions included with my order?
We do not include installation instructions with the SPIDERWEBSHADE because every Jeep is different and we believe owners should be free to configure their SPIDERWEBSHADE in any manner they see fit. However, if you would like basic instructions, you can view our installation instruction videos found on our JK4D and JKini product pages which provide useful hints and tips for all of our Shade Top products.
What are my available payment options?
Our website features a fully-integrated shopping cart system so that you can easily purchase your SPIDERWEBSHADE directly from our product pages using all major credit cards.
In addition, we are also able to process orders through PayPal for any customers with that preference. To purchase using PayPal, simply add the desired product to your cart and proceed to your cart for checkout. On the cart screen click on the button to checkout using PayPal and complete your purchase.
I have a special concern I want to ensure is taken into account while my order is being processed. How can I let you know this?
Any special concerns or information can be relayed to us through an email to info@spiderwebshade. Please be sure to include the name and email address under which the order was placed. We can also be reached by phone at 321.251.7258.
In addition, any customers using PayPal to purchase their SPIDERWEBSHADE can alert us to specific information during the PayPal purchasing process.
Please consult our shipping chart below to determine how long it will take your order to reach you. Please note, however, that these shipping times are only estimates and not guaranteed.
| Destination | Shipping Time |
|---|---|
| Southeast United States | 2 business days |
| Northeast United States | 3 business days |
| Midwest United States | 3 business days |
| Southwest United States | 3 business days |
| Western United States | 3-4 business days |
| Canada, Mexico, Puerto Rico | 4-7 business days* |
| All Other Foreign Destinations | 7-10 business days* |
*Depending on your countries customs process.
What does shipping cost?
Each order will have a shipping charge of $11.99 in order to cover shipping to domestic locations. For international orders, shipping charges will be adjusted once the order has been placed as international shipping prices vary by country.
What is the method of shipment?
We ship all SPIDERWEBSHADE products through 2-Day Air UPS and USPS so that each order being shipped domestically will reach its destination in 2-3 days.